Returns

If you have received your order and for it is damaged in any way, then please Contact Us. If you reach us within 30 days of your order we will send you a replacement as soon as we receive and check the product misfunctions, but if it is beyond 30 days the product is no longer covered by our courtesy grace period. See our exchange policy below.

Exchanges

We only replace items if they are defective or damaged within a 30 day time period unless an extended warranty was selected at the time of purchase. Warranties are not eligible for refunds, only replacements. If you need to exchange it for the same item, send us an email at info@prestigecalibers.com and send your item to the address that is provided to you by email.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to our warehouse before contacting us.

There are certain situations where only partial refunds are granted

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at prestigecalibres@gmail.com

Shipping

To return your product, you should mail your product to the address that our support team sends you, if applicable. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an order over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.